Customer Waiting Systems, Reviewer Ordering, and Queue Management Customer Waiting Systems, Reviewer Ordering, and Queue Management are "Queue/Ticket" systems in offices like banks, hospitals, and customer service. ## 1) Customer Waiting Systems (Queue / Customer Waiting Systems) **Concept:** The system assigns a number to the visitor and displays their status on screens. Common Forms: - **Ticket Dispenser Machine:** The visitor selects the service option and then takes a number. - **Display Screens:** Show the "Current Number" and "Next Number". - **Call Monitor Screen/Panel:** Displays the visitor's number and department. - **Audio Announcements Speakers:** Voice announcement of the number and service name/department. - **Wayfinding / Waiting Panels:** General instructions and information. ## 2) Reviewer Ordering (Reservation/Queue Rules) Here, it's about "Who enters first?" according to the rules chosen by the entity: - **FIFO (First-In, First-Out):** Based on the ticket number (most common). - **Priority by Category:** Such as: elderly, urgent medical cases, people with disabilities, scheduled appointments. - **Appointments:** The "appointment" category is served according to its scheduled time even if they arrive later. - **Ordering by Service Type:** Each service has an independent queue (e.g., Accounts / Cards / Bills). ## 3) Queue Management (Queue Management) Types of queue organization within the same center: - **Single Queue for the Entire Center:** One number for everyone, then distributed to the appropriate counter. - **Queues by Department/Service (Multiple Queues):** Each counter/service has its own queue. - **"Reserved" Queue for Appointments:** Scheduled time, and other people wait in a general queue. - **Service Division with "Automatic Routing" (Routing):** The system directs a number to the available counter. ## Operating Components (Brief) - **Ticket Issuance Interface** (buttons/touch screen) - **Central Management System (Software):** Defines rules and announcements - **Announcement Panels/Display Screens** + **Microphone/Audio** - **Employee Screen/Counter Screen** to know the next service number ## Two Questions to Determine the Best Fit for You 1) In which type of entity will you use it? (Hospital/Bank/Municipal Service/University Affairs...) 2) Do you want a **single queue** or **queues by department**? And is there a "priority" for certain categories?