The product is a code that is charged to new accounts or accounts that have not had a subscription activated on them before. No refunds if the problem is not on our end. Features 1- This product includes all + 200 games 2- Works on all types of Xbox One - Series - PC 3- Subscription is (Game Pass Ultimate Code) works on the new account only or accounts that have not had a subscription activated on them before 4- Subscription is not activated via the Xbox device but is activated via the mobile browser 5- Activation via Microsoft website 6- You need a free VPN only at the time of activation The subscription requires entering a Visa or Mada card upon activation, and nothing will be deducted. After activation, please delete the card.