Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Bachelor A professional administrative and operational supervisor in the field of Car Care & Detailing with over 3 years of experience. I possess strong leadership skills in managing technical teams, ensuring the quality of superior services (PPF, Nano Ceramic, Tinting), with a focus on increasing productivity and achieving the highest levels of customer satisfaction through professional interaction and meticulous administrative organization. Work Experience General supervisor and administrator for a car care center. Technical Supervision: Managing and monitoring the implementation of Paint Protection Film (PPF) installation, heat-insulating tinting, professional polishing (Correction), and Nano Ceramic to ensure cars are delivered to agency standards. Department Management: Direct supervision of the interior upholstery department, polishing department, and car wash department, and assigning tasks to technicians based on appointment schedules. Customer Service: Receiving customers, explaining the technical differences between types of films and nano-coatings, and providing technical consultations to help customers choose the right service for their car. Administrative Organization: Arranging the daily task schedule for the center, and accurately monitoring the pick-up and drop-off of cars at the scheduled times. Quality Control (QC): Final inspection of each car before delivery to the customer to ensure it is free of technical defects in installation or cleaning. Inventory Management: Monitoring the consumption of materials (protection films, polishing materials, cleaning supplies) and ordering shortages to ensure work continuity. Specialized Skills Protection Services: Complete knowledge of PPF film types and methods of cutting and installation (manual). Heat Insulation: Experience with tinting film types and levels of heat insulation (IR) and ultraviolet (UV) protection. Polishing and Nano: Full understanding of paint correction stages, compound/polishing grades, and methods of applying nano ceramic. Wash Management: Organizing the process of quick and detailed car washes (Detailing Wash) and using the correct chemical products for each part of the car. Soft Skills Persuasion Skills: High skill in "Upselling" to convince the customer of additional services that benefit their car and increase the center's revenue. Conflict Resolution: Wisely handling customer complaints (if any) and turning a negative experience into a positive one. Motivational Leadership: Building team spirit among workers (from different nationalities) to ensure a productive and organized work environment. Time Management: Ability to handle work pressure during peak seasons and busy times without affecting service quality.