A professional in branch management and operation with practical experience progressing from cashier to events supervisor, then assistant branch manager, then branch manager, and currently administrative accountant/quality. I possess experience in leading work teams, managing operational processes, improving performance quality, preparing administrative reports, and providing excellent customer service with the ability to work under pressure and achieve the establishment's goals. ⸻ Work Experience Administrative Accountant / Quality * Preparing and reviewing administrative and financial reports. * Following up on the application of quality standards and improving work procedures. * Analyzing data and submitting reports to management. * Coordinating between departments to ensure efficient workflow. Branch Manager * Managing the daily operations of the branch. * Leading and developing the work team. * Monitoring performance indicators and achieving targets. * Supervising customer service and resolving operational issues. * Inventory management and ensuring compliance with company policies. Assistant Branch Manager * Supporting the branch manager in managing daily operations. * Supervising employees during shifts. * Monitoring compliance with policies and procedures. * Preparing daily reports and monitoring performance. Events Supervisor * Supervising the preparation and execution of events and banquets. * Organizing and distributing tasks to the work team. * Ensuring service quality and adherence to deadlines. * Resolving operational issues and achieving customer satisfaction. Cashier * Executing sales transactions and accurately receiving payments. * Providing professional customer service. * Reconciling and closing the daily cash drawer. * Maintaining the organization of the work area. ⸻ Skills * Leadership and team management. * Branch management and operation. * Customer service. * Preparing administrative reports. * Quality control. * Problem-solving and decision-making. * Time management. * Working under pressure. * Using Microsoft Office programs. ⸻ Languages * Arabic: Native language. * English: Intermediate level (adjust according to your level). ⸻ Career Objective I seek to join a leading company where I can utilize my experience in management, operations, and quality, contribute to improving performance efficiency and achieving the establishment's goals, while continuously developing my professional skills.