Anis — Full Source Code for an AI Customer Service Platform The Idea in One Sentence Anis is a smart, multi-channel customer service platform — it automatically responds to your customers in Arabic on WhatsApp, Telegram, Instagram, and your website chat, and escalates to a human agent when needed — and you get it with a complete source code that you fully own. Elevator Pitch Imagine a customer service agent that never sleeps, understands your customer's dialect, responds in a second, and knows when to escalate the conversation to a human agent. Anis consolidates all your channels into one inbox, learns from your knowledge base, and gives you full cost control with a monthly cap in dollars. Most importantly: you get the complete source code — own it, host it, rebrand it with your name, and launch your own SaaS without any monthly fees to anyone. 🔴 The Problem (PAS) Your customers message you on five different platforms… messages get lost, responses are delayed for hours, and one employee chases all the apps. Every delayed message = an angry customer or a lost deal. And off-the-shelf solutions? Expensive monthly subscriptions, your data on someone else's servers, and no real control over cost or code. The Solution Anis — all your channels in one inbox, and a smart agent that responds instantly in Arabic all day, and automatically transfers sensitive cases to your team. You own the code, host it wherever you want, and set the AI spending cap yourself — no surprises and no lifetime rent. ✨ Features as Benefits (Not Just Features) 🤖 Responds for you 24/7 — a smart agent that understands the question and answers in Arabic and your dialect, so no customer waits. 📚 Answers from Your Knowledge Base — train it on your files and policies, so it responds accurately, not by guessing (Knowledge Base/RAG). 👤 Your Customer Will Never Get Stuck — guaranteed human handover at any sensitive moment, without the customer feeling the gap. 📥 Unified Inbox — WhatsApp, Telegram, Instagram, Website Chat, and Email in one screen. 💰 Full Cost Control — set a monthly budget in dollars; when it's reached, the auto-responder stops. Zero surprises. Automation and Workflows — routing, tagging, and conditional responses based on events without intervention. 🔌 Custom API Tools — connect it to your systems (orders, shipping, CRM) to fetch data and respond with it. 👥 Team and Granular Permissions — each employee sees only what concerns them. ⭐ Measure Customer Satisfaction (CSAT) after each conversation. 📣 Marketing Campaigns via your customers' preferred channels. 🎨 Fully White-Labeled — your name, your color, your identity on the platform. 📊 Live Analytics and Dashboard for performance and consumption. Enterprise-grade Security — complete isolation of each account's data, encryption of secrets, and protection against vulnerabilities. 📱 Installable App (PWA) — follow your customers from your mobile anywhere. 💎 Why "Full Source Code"? (The Real Difference) Own it Forever — pay once, no monthly subscription draining you. Your Data is Yours — host it on your server; no one sees your customers. Launch Your Own SaaS — a multi-tenant system ready to sell subscriptions to your own customers. Arabic First — designed for the Arabic market: RTL, dialects, and full Arabic interfaces. Scalable — clean, modern code to build upon whatever you wish. 🧩 Who is This Product For? Companies and stores needing non-stop customer service · Tech agencies building solutions for their clients · Entrepreneurs wanting to launch an AI customer service SaaS without building from