Ad Type: Looking for a job Experience Level: Senior Contract Type: Full-time Qualification: Diploma : 👱🏻‍Ibrahim Sharaf Mohamed Fare' 📞 ( Phone number appears when clicking the contact button ) 🌍 Nationality: Yemeni 👤 Age: 37 years 💍 Marital Status: Married *Professional Summary* Hotel Operations Manager with over 18 years of experience in managing and operating hotels and serviced apartments, with extensive experience in leading work teams, supervising operational processes, hotel accounts, and customer service. I possess the ability to increase occupancy rates, boost revenues, improve service quality, and develop operational performance to achieve the establishment's goals and customer satisfaction. Work Experience 🏨 Hotel Operations and Management Al-Kandara Hotel – 14 years Ta'ish Al-Hayat Hotel – 4 years ▪ Managing and operating hotels and supervising all operational departments. ▪ Managing the reception, reservations, and customer service department. ▪ Monitoring revenues, expenses, and hotel accounts. ▪ Preparing operational, administrative, and financial reports. ▪ Supervising employees, organizing work schedules, and evaluating performance. ▪ Supervising cleaning, maintenance, and general services. ▪ Handling operational problems and making appropriate decisions. ▪ Improving service quality and achieving guest satisfaction. ▪ Working to increase occupancy rates and improve operational returns. ▪ Presenting plans and proposals for hotel development and revenue increase. ▪ Contributing to expansion and increasing the number of hotel rooms and services. ▪ Monitoring online booking sites and improving visibility and sales. Professional Skills ✔ Hotel and serviced apartment management and operation. ✔ Staff and team management. ✔ Reception and reservations management. ✔ Hotel accounts management and financial reporting. ✔ Supervision of cleaning, maintenance, and operations. ✔ Customer service and problem-solving. ✔ Increasing occupancy rates and boosting revenues. ✔ Developing operational performance and improving service quality. ✔ Planning for expansion and achieving operational growth. ✔ Ability to withstand work pressure and make decisions. *Technical Skills* ✔ Using all hotel software and hotel management systems. ✔ Managing online booking sites (Booking.com – Expedia – Agoda). ✔ Microsoft Word. ✔ Microsoft Excel. ✔ Professional computer usage. ✔ Setting up and operating internet networks. ✔ Dealing with various electronic systems and platforms. *Languages* 🗣 Arabic: Excellent 🗣 English: Good *Career Objective* To work in a leadership position in the field of hotel or serviced apartment management and operation, and to contribute to the development of the establishment, improve operational efficiency, increase revenues, and achieve the highest levels of quality and customer satisfaction.