Remote work via WhatsApp. Must be present in Riyadh or Jeddah. Ensuring the provision of company services according to the highest quality standards, monitoring the performance of work teams, and ensuring the execution of all tasks in accordance with work files and client requirements, thereby achieving a distinguished experience and customer satisfaction. Tasks and Responsibilities * Continuously monitoring the performance of work teams during events. * Ensuring that executed tasks match the approved work file for each event. * Recording all operational and quality observations and preparing the necessary reports. * Following up on the implementation of corrective actions to ensure the resolution of any observations or shortcomings. * Continuous coordination with operations teams to ensure adherence to quality standards. * Monitoring the workflow of customer service and ensuring prompt response and quality of interaction with customers. * Measuring customer satisfaction levels and submitting necessary recommendations to improve service quality. * Ensuring compliance with company policies, procedures, and safety and regulatory standards. * Preparing periodic reports on quality and performance levels and submitting them to management. Please contact privately regarding nationality.