Job Responsibilities: * Direct supervision of the work team (4 employees). * Work as a cashier and receive customers when needed. * Organize workflow within the branch and ensure speed and quality of service. * Monitor employee attendance, departure, and discipline. * Evaluate employee performance, identify diligent and underperforming staff, and submit reports to management. * Ensure the quality of beverage and food preparation and adherence to hygiene standards. * Organize work schedules, leaves, and task distribution. * Monitor inventory and report shortages to management. * Resolve daily issues within the branch and deal professionally with customers.