5 things if they are not present in your restaurant, don't say you are managing a restaurant. Restaurant management is not about opening in the morning, closing at the end of the day, and putting out fires all shift. The right management starts with everyone on the team knowing what they are responsible for, what is required of them, and who holds them accountable. Task Distribution Don't let work run on the principle of everyone does everything, because in the end, you'll discover that no one did anything. Team Follow-up Don't wait for an employee to make a mistake to follow up with them. Follow up from the beginning and correct them as you go. Problem-Solving Speed A small problem today, if ignored, could turn into a customer complaint, lost sales, or an employee quitting tomorrow. Customer Communication Don't hide in the office. Go out, listen to the customer, and know their opinion, because the customer can tell you in two minutes about a problem you haven't noticed for a month. Adherence to Operating Procedures If every employee works in their own way, then you don't have a system; you have a group of individuals, each running their own restaurant. The successful restaurant is not the one without problems. The successful restaurant is the one that has a system that makes problems appear quickly, get fixed quickly, and don't repeat every day.