Ad Type: Looking for a job Experience Level: intermediate Contract Type: Full-time Qualification: High school Job Application Announcement – Remote Customer Service Peace, mercy, and blessings of God be upon you, I offer remote customer service for e-commerce stores and social media accounts. Services: - Responding to customer inquiries via social media apps (WhatsApp, Instagram, X, TikTok, Snapchat, etc.). - Responding to e-commerce store messages. - Following up on orders and inquiries. - Handling complaints professionally and escalating cases that require management intervention. - Maintaining a fast response time and excellent customer interaction. Working Hours: - 8 hours daily. - Friday off. Proposed Salary: - Full-time: 1500 to 3,500 SAR monthly (depending on workload and message volume). Work Mechanism: - I will be provided with work accounts or added as an employee. - I will respond to all messages and inquiries during working hours. - Use pre-written responses when needed, customizing them for each customer. - Escalate any issue or special request directly to management. - Commit to confidentiality and protecting customer data. To communicate, please send the work details, daily message volume, and nature of the business. Requirements to Start Work: - Provide me with all information about the service or products. - Provide me with frequently asked questions and their approved answers, so all responses are accurate and consistent. - Clarify the cases I can handle and those that must be escalated to management. - Provide me with pricing, shipping, exchange, and return policies, and any specific work instructions. - If there are pre-written responses or a customer service guide, please share it before starting work to ensure fast and accurate responses to customers. Terms and Work Mechanism: - Agreed-upon tasks will be set before starting work. - Provide me with all information about products or services, and frequently asked questions with their approved answers. - Provide me with store policies (pricing, shipping, exchange, returns, etc.). - Clarify cases that must be escalated to management and that I should not make decisions outside of specified authorities. - Provide account access or add me as an employee according to the work mechanism. - Clearly define working hours and availability times. - Any additional tasks outside of customer service will be agreed upon in advance. - Maintain the confidentiality of store and customer data from both parties. - If store policies or prices change, I must be informed before they are applied. - Salary, payment method, and schedule will be agreed upon before starting work. - Either party has the right to terminate the cooperation after prior notice, which will be agreed upon. - I commit to responding to customers professionally and respectfully according to the information and instructions provided by the employer. Available for full-time or part-time remote work as per agreement.