Reem Abed Customer Service | Social Media Account Management | Data Entry | Administrative Assistant 📧 abed1111598@gmail.com 📱 ( Phone number appears when clicking the contact button ) ⸻ Personal Summary Business Administration graduate with a Master's degree in English Language and Translation. I have practical experience in customer service, data entry, social media account management, working with Microsoft Office programs, as well as using Rawaa accounting software and Optimizers for managing operations and advertising campaigns. I am characterized by accuracy, speed of completion, organization, effective communication skills, and the ability to work efficiently in different work environments. ⸻ Educational Qualifications Suez Canal University Bachelor of Business Administration 2017 – 2022 University of Minnesota Master of English Language and Translation 2023 – 2025 ⸻ Work Experience Data Entry (2020 – Present) * Entering data using Microsoft Office programs. * Preparing and formatting files and reports. * Designing presentations. * Designing professional CVs. * Formatting school and university assignments. * Designing logos and simple materials. Invoice Entry and Data Management (2021 – Present) * Recording invoices using Microsoft Excel. * Preparing and formatting invoices. * Entering products and invoices into Rawaa accounting software. * Organizing data and ensuring its accuracy. Delivery Application Management Experience managing stores on the following platforms: * Hungerstation * Jahez * Mrsool * The Chefz * TOYOO * Mr. Delivery * Takya Tasks: * Managing product lists. * Updating prices. * Following up on orders. * Resolving platform-related issues. Social Media Account Management (2021 – Present) * Managing Instagram, Snapchat, WhatsApp, TikTok, X (Twitter), and Facebook accounts. * Preparing and publishing content. * Designing posts and advertisements. * Managing advertising campaigns using Optimizers. * Following up with customers and responding to inquiries. * Improving engagement and account growth. ⸻ Skills * Customer Service. * Data Entry. * Social Media Account Management. * Microsoft Word. * Microsoft Excel. * Microsoft PowerPoint. * Rawaa Accounting Software. * Optimizers. * Time Management. * File Organization. * Effective Communication. * Working Under Pressure. * Problem Solving. * Speed and Accuracy in Data Entry. * Teamwork. ⸻ Languages * Arabic: Native. * English: Good proficiency in English and translation. ⸻ Strengths * Fast Learner. * Accuracy and Attention to Detail. * High Organizational Skills. * Professionalism in Dealing with Customers. * Ability to Manage Multiple Tasks Simultaneously. * Commitment to Deadlines and Efficient Work Completion.