Job Description – Car Maintenance Center Supervisor and Manager Job Title: Car Maintenance Center Supervisor and Manager Required Experience: Not less than 15 years Qualification: Certificate in Automotive Mechanics or a related field Work Location: Car Maintenance Center Job Objective To efficiently manage and operate the car maintenance center, supervise the work team, and monitor the quality of services provided to customers, with a focus on increasing revenue and profits, attracting new customers, and retaining existing ones. This includes developing and implementing marketing and development plans that contribute to the center's growth. Tasks and Responsibilities * Full supervision of the maintenance center's operations and organization of daily workflow. * Management and follow-up of technicians and workers, assigning tasks based on their experience and specializations. * Monitoring the quality of maintenance work and ensuring its completion according to required professional standards. * Diagnosing technical problems and following up on repair and maintenance work. * Dealing with customers, receiving them, understanding their needs, and building a continuous professional relationship with them. * Leveraging the existing customer base, attracting new customers, and increasing customer return rates to the center. * Developing and implementing marketing plans to increase the number of cars serviced at the center and boost sales. * Preparing plans to develop the center's services and increase revenue streams. * Monitoring revenues and sales, analyzing performance, and proposing necessary actions to improve profitability. * Monitoring the prices of spare parts and services and coordinating with management to achieve the best profit margin. * Raising the productivity level of technicians and workers and improving operational efficiency. * Dealing firmly and professionally with workers, motivating them, and monitoring their commitment and discipline. * Monitoring customer satisfaction and addressing feedback and complaints professionally. * Building ongoing relationships with customers, companies, and fleet owners to attract new business to the center. * Providing periodic reports to management on sales, revenues, profits, workload, and employee performance. * Proposing initiatives to help increase revenue, improve profits, and expand the customer base. Requirements * Practical experience of at least 15 years in car maintenance. * Previous experience working for an authorized car agency or company. * Certificate or qualification in automotive mechanics. * Proven experience in managing and operating car maintenance centers. * Experience in managing technicians and workers, assigning tasks, and monitoring performance. * Possessing a customer base and professional relationships in the automotive sector is a strong advantage. * High skill in dealing with customers and building business relationships. * Ability to develop and implement marketing and development plans. * Ability to achieve sales, revenue, and profit targets. * Leadership and firm personality capable of managing and motivating the work team. * Good knowledge of maintenance costs, spare parts, and service pricing. * Ability to work under pressure and make appropriate decisions. Benefits * A rewarding monthly salary determined by experience and competence. * A percentage of the center's profits linked to performance and achieved results. * Opportunity to participate in the center's development and business expansion. * Additional incentives related to achieving revenue and sales targets, according to policy.