Ad Type: Looking for a job Experience Level: Senior Contract Type: Other Qualification: Bachelor A Yemeni engineer Graduated with honors in Telecommunications Engineering Technology, I possess over two years of practical experience in IT service management. I worked as an assistant to the Head of the IT Department, where I contributed to organizing workflows, monitoring technical operations, and supporting decision-making, in addition to my experience in customer service and efficient IT service system management. I have strong skills in report preparation, data analysis, and designing interactive dashboards that support performance improvement and data-driven decision-making. I am fluent in English and highly proficient in using computers, the internet, and email, with advanced mastery of Microsoft Office programs. I always strive to develop my skills and keep up with the latest technological advancements, and I am keen to provide added value in work environments that require accuracy, organization, and professionalism.