Resume Mohammed El Sayed Ahmed Hassan Operations Manager | Field Supervisor | Delivery Operations Management Age: 35 years old Nationality: Egyptian Place of Residence: Kingdom of Saudi Arabia Mobile Number: — ( Phone number appears when clicking the contact button ) ⸻ Career Objective I seek to join a professional organization in the field of operations and logistics, leveraging my experience in managing delivery operations, field supervision, managing and following up with couriers, and recruiting and training new staff, while working to improve performance, increase operational efficiency, and achieve the company's goals. Work Experience Operations Manager – Operations Manager Duration: One and a half years * Managing and following up on daily operations. * Monitoring courier performance and ensuring adherence to work plans and shifts. * Following up on operational issues and working to resolve them quickly. * Managing and following up on courier accounts on delivery platforms. * Direct dealing with Keeta and HungerStation platforms. * Monitoring order distribution and courier performance levels. * Monitoring attendance, discipline, and adherence to instructions. * Recruiting and attracting new couriers. * Following up with new couriers and helping them start work correctly. * Coordinating between management and couriers to resolve operational issues. * Following up on courier needs and escalating issues to management and relevant authorities. Field Supervisor – Field Supervisor Duration: One year * Direct supervision of couriers in the field. * Monitoring courier performance during working hours. * Ensuring adherence to shifts and operational instructions. * Resolving field issues and coordinating with management. * Following up with new couriers and guiding them at the start of work. * Assisting in improving courier performance and increasing adherence levels. * Monitoring courier needs and issues related to operations. Experience and Skills * Experience in managing and operating delivery teams. * Full knowledge of Keeta – Keeta and HungerStation – HungerStation platforms. * Experience in recruiting and attracting new couriers. * Experience in following up and managing couriers. * Ability to resolve operational and field issues. * Performance monitoring and improving operational efficiency. * Managing and organizing shifts and monitoring adherence. * Effective communication with couriers and management. * Ability to work under pressure. * Dealing with problems quickly and practically. * Teamwork and managing work teams. Platforms and Systems * HungerStation – HungerStation * Keeta – Keeta * Tam * Nafith Languages * Arabic: Excellent Personal Information Name: Mohammed El Sayed Ahmed Hassan Age: 35 years old Marital Status: Married Place of Residence: Saudi Arabia / Jeddah Mobile Number: ( Phone number appears when clicking the contact button ) Email: — References Available upon request.