We are looking for a distinguished employee to join our team in managing social media accounts and customer service for an e-commerce store specializing in Sony and PC accounts on the Salla platform.
The nature of the work includes managing social media accounts, preparing and publishing content, interacting with followers, as well as communicating with customers via WhatsApp, responding to their inquiries, and resolving issues related to orders and Sony accounts.
Main Tasks:
* Managing social media accounts and continuously publishing content.
* Creating and writing attractive marketing content for products and offers.
* Writing professional descriptions for products and services.
* Suggesting ideas for content, campaigns, and seasonal offers.
* Interacting with comments and messages on social media platforms.
* Communicating with customers via WhatsApp and responding to their inquiries.
* Following up on orders and issues related to Sony accounts.
* Assisting with problems such as login, account recovery, passwords, invoices, and subscriptions.
* Organizing work and daily task follow-up.
Requirements:
* Good experience or knowledge in managing social media accounts.
* Good knowledge of Sony accounts, PlayStation Network, PS Plus subscriptions, PC, Xbox, and other products.
* Skill in writing content and messages clearly and professionally.
* Excellent style in dealing with customers and solving problems.
* Ability to organize time and commit to work.
* Creativity in content creation and marketing ideas.
* Knowledge of design or post formatting is preferred.
Work Advantages:
* Remote work.
* Flexible and professional work environment.
* Opportunity to develop expertise in e-marketing and customer service.
* Salary will be determined based on experience and competence: 1000-1500﷼
For those who see themselves competent and willing to work with us, we are pleased to have you contact us via WhatsApp, sending a brief overview of your experience and previous work, if any.