Last week, the owner of a small company told us about a simple situation that completely changed his mind. A big client tried to contact his company 3 times on the same day. The first time, the line was busy. The second time, no one answered. The third time... he decided to go to another competitor. The reason? Not negligence by the employees — the problem was that the company was still operating with only one phone line, without any system to distribute calls or transfer them to another employee when the first one is busy. After we installed a simple PBX system for them, the same situation did not happen again — any incoming call is automatically distributed to the nearest available employee. Sometimes the difference between a client you win and a client you lose... is just one call.