Mounes Salem | IT Technical Support Specialist & Operations and Projects Supervisor Professional Experience: Over 12 years of practical experience in the market, during which I progressed from field supervision and systems maintenance to leading technical support teams and managing operations and projects. Administrative and Field Experience: Leading the technical support team for an educational platform serving 100+ entities and 6,000+ users, field supervision of engineering projects, quality control, and preparing technical reports according to (PMBOK) standards. Technical Skills: Management of (LMS) and ticketing systems (SLA), computer and network maintenance, troubleshooting software and hardware failures, software testing (QA), basics of interface development (HTML5, CSS3, JS, Java), documenting procedures, and training employees. Qualifications: - Bachelor of Information Technology and Computing (Arab Open University). - Diploma in Computer and Information Technology - Software (Technical College). Seeking a stable job opportunity (in Jeddah). Contact: Phone / WhatsApp: ( Phone number appears when clicking the contact button ) Email: mones_slm@hotmail.com