Introduction (Summary) > A specialist in Management Information Systems (MIS) with a strong technical and practical background combining data management, providing institutional technical support, and programming and maintenance of phones and computers. I have previous work experience in the government sector at the Municipality of Khamis Mushait as an IT Support Specialist, in addition to field experience in programming and maintenance of mobile phones and smart systems. I possess a high ability for troubleshooting, providing direct technical solutions, and improving the efficiency of operational systems. > Core Competencies * Technical Support and Systems: Technical support for users and networks, systems management, and troubleshooting software and hardware. * Mobile Programming and Maintenance: Programming smartphone systems (iOS / Android), System Restoration, and solving software and hardware problems. * Information Systems and Data: Analyzing administrative data, preparing reports, and applying administrative and technical skills to develop the work environment. * Networks and Technical Security: Network fundamentals, and Ethical Hacking through Cisco Networking Academy. Work Experience 1. IT Support Specialist Municipality of Khamis Mushait * Providing direct technical and IT support to employees and various departments to ensure the continuity of systems and networks. * Rapid diagnosis and efficient resolution of technical problems in hardware and software. * Preparing and maintaining computer equipment and network peripherals and assisting in managing the local database. 2. Mobile Software & Hardware Technician Mobile Phone Repair / Technology Center * Configuring and programming smartphones, updating operating systems, and solving complex software problems. * Restoring data and systems, and repairing mechanical and hardware failures of phones and computers. * Providing technical consultations to customers and suggesting appropriate solutions for updating and securing their devices. Education & Certifications * Bachelor's Degree: Management Information Systems (MIS). * Technical Certifications: Certified certificates and equivalencies in networks, ethical security, and operating systems (Cisco Networking Academy).